Client communication your compliance team can stand behind.
Case Status has protected confidential client communications for years. FinXOS brings one supervised channel, firm-owned message history and audited security to financial services, configured with your compliance and IT teams from day one.
One supervised channel, owned by the firm.
Advisors stay responsive without moving client conversations to personal phones or untracked email.
Every message in one thread
App and text conversations with a client live together on the firm's platform.
Live in the platform todayHistory that stays with the firm
When an advisor changes, the conversation history stays with the client record and the new advisor picks it up.
Live in the platform todaySupervisor visibility
Role-based access lets supervisors review conversations across the advisors they oversee.
Live in the platform todayApproved message templates
Client updates go out from wording your compliance team has reviewed.
Live in the platform todayYour archive provider
Conversations sent to the archiving tools you already use for recordkeeping.
Built with youRetention to your policy
Retention periods and export set to your firm's recordkeeping requirements.
Built with youSOC 2 Type II
Independently audited security controls, renewed annually.
HIPAA
Safeguards suited to the medical information that moves through underwriting.
Encryption
Client data encrypted in transit and at rest.
Message history
Every conversation on one channel, kept with the firm when an advisor changes.
Designed to support your compliance program.
Every requirement is different across carriers, broker-dealers and RIAs. We review your supervision, retention and archiving requirements with your compliance team before launch, and configure FinXOS to fit them.
What we'll cover together
- task_altMessage retention and archiving
- task_altSupervisory review and access controls
- task_altApproved message templates for client updates
- task_altData residency and vendor due diligence
- task_altYour incident response expectations
Questions we expect, answered up front.
Does FinXOS replace our CRM or core systems? add
No. Your CRM and policy administration systems stay the system of record. FinXOS reads status from them and runs the client-facing experience on top.
Can we build this ourselves on our current platform? add
You could. Most firms find the hard part isn't the screens, it's adoption: a client app people actually open, and the workflows that keep it current. That's what FinXOS already does, and our team works alongside yours so your engineers stay focused on your core roadmap.
Where is client data stored? add
FinXOS runs on AWS. We'll provide our full security package, including the SOC 2 Type II report, during due diligence.
Who can see client conversations? add
Access is permission-based by role, so advisors, service teams and supervisors each see what they need. Conversations stay with the firm when an advisor leaves.
Request our security package.
We'll send our SOC 2 Type II report and answer your vendor questionnaire.